Return and Refund Policy

At Canada's Toy Hub, we want you to be completely satisfied with your purchase. If you’re not, here’s everything you need to know about returns and refunds.

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in its original condition and packaging, as received.

How to Start a Return

1. Contact us at info@canadastoyhub.com to request a return.
2. If approved, we’ll send you a prepaid return shipping label and detailed instructions.
3. Ship your item back as directed.

Note: Items sent back without prior approval will not be accepted.

For questions about returns, contact us anytime at info@canadastoyhub.com.

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@canadastoyhub.com. We’ll evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food or plants).
• Custom or personalized products.
• Single-use or consumable items (e.g., blind bags, consumables).

If you’re unsure whether your item qualifies for a return, feel free to reach out to us.

Exchanges

To exchange an item:

1. Return your original item (following the return process above).
2. Once your return is accepted, make a new purchase for the desired item.

Refunds

• Once we receive and inspect your return, we’ll notify you if your refund is approved.
• Approved refunds will be issued to your original payment method within 10 business days.

Delayed Refunds

If you haven’t received your refund within 15 business days of approval:

1. Check with your bank or credit card provider (processing times can vary).
2. Contact us at info@canadastoyhub.com for further assistance.

We’re here to ensure your shopping experience with Canada's Toy Hub is worry-free. Don’t hesitate to reach out with any concerns or questions!